Can I Cancel My Order?
Yes, you can cancel your order before it ships.
Once shipped, orders cannot be recalled.
Contact us immediately to cancel.
Can I Return or Exchange an Item?
Yes, you can return or exchange items in new condition with original packaging within 30 days.
Return shipping costs are your responsibility.
Contact us to initiate.
What If I Receive a Damaged or Missing Item?
Inspect your package upon arrival.
If items are damaged or missing, contact us immediately with photos and your order number.
Don't throw away boxes or packaging materials as they are needed for claims.
We will arrange a replacement or refund after verification.
What If I Receive a Defective Item?
We take full responsibility for defective products.
Contact us immediately with photos or video.
Our team will respond within 2 business days.
What If I Receive the Wrong Item?
If we send the wrong item, you need to return the product to our warehouse, the shipping cost will be borne by us, and we will resend the correct one immediately.
If you ordered the wrong item, contact us for return/exchange options or place a new order.
What If I Don't Receive My Package?
If your package is not received after the expected delivery time, contact us with your order and tracking numbers.
We will verify with the carrier and resend your package or issue a full refund.
When Will I Get My Money Back?
Refunds are processed within 7 business days after we receive your return.
Funds will be returned to your account within 2 business days, subject to your bank's processing time.
What Items Can't Be Returned or Refunded?
Items with more than 10% discount in good condition.
Final sale promotion items in good condition.
Discontinued and out-of-stock items.
Items after 30 days from the delivery date.
Items with broken original packaging.
Used items.
For any other questions, please contact us at chnarchery@gmail.com.