Can I Cancel My Order?
- We understand and respect any shopping decision you make, your orders can be cancelled until the package is shipped.
- If you want to cancel your order, please contact us before shipping, once the order is shipped, it cannot be recalled.
Can I Return or Exchange It?
- When you don't like the item you received, you can return it to us, but the item must be in new condition and with the original packaging, and you need to bear the return or exchange shipping costs.
- If you need to return or exchange, please contact us within 30 days of receiving the item.
What If I Receive Damaged/Missing Item?
- When you receive your package, please check your item carefully.
- If you receive an item that is damaged or missing due to shipping, please contact us immediately with photos and order number.
- DO NOT throw away the boxes or packaging materials, otherwise, your claim will not be honored by the shipping company.
- We will arrange for a replacement or a full refund after verification.
What If I Receive a Defective Item?
- We take full responsibility for all products we supply.
- If you receive a defective product, please also contact us immediately with photos or video.
- Our after-sales team will give you a satisfactory response within 2 business days after verification.
What If I Receive the Wrong Item?
- If our warehouse sends you the wrong item, don't worry, you don't need to return it, we will resend you a new one.
- If you bought the wrong item, you can contact us for a return or exchange, or you can place a new order.
What If I Don't Receive My Package?
- If your package is not received after the delivery time, please contact us in time with your order number and tracking number.
- After verifying with the shipping company, we will resend your package or give you a full refund.
When Will I Get My Money Back?
- After our warehouse receives your returned package, we will process your after-sales order within 7 business days.
- The refund will be returned to your account within 2 business days, but the exact arrival depends on the bank's processing time.
What Items Can't Be Returned/Refund?
- With more than 10% discounts and delivered in good condition.
- Promotion items delivered in good condition are FINAL SALE and cannot be returned.
- Discontinued and out of stock items.
- After 30 days of the delivery date.
- Original packaging broken items.
- Used items.
Return Information:
- Tel: +86 13140036796
- WhatsApp: +86 15737328475
- Wechat: +86 15737328475
- Email: chnarchery@gmail.com
If you have any other questions, please feel free to contact us at chnarchery@gmail.com.