Do you offer free shipping?
Yes, we provide free standard shipping on orders totaling $59 or more.
Free UPS shipping is available for compound bows and larger orders.
Please note: Overweight orders may be shipped in multiple packages.
Do you deliver items to my country?
We deliver worldwide, but some regions are excluded.
Check the checkout page to see if your region is available.
What information do you need for my first order?
Ensure your delivery address is correct and provide a reachable contact phone number for the delivery person.
If you miss the delivery, contact your local shipper for redelivery or pick-up.
For shipping info changes, contact us immediately.
Can I cancel my order?
Contact us ASAP if you need to cancel.
For orders in process: A $15 processing fee applies.
For orders in transit: We will try to recall them. If unsuccessful, we appreciate your understanding.
Which carrier will ship my packages?
Default Standard Shipping: International Postal Services (e.g., ePacket, eExpress, EMS).
Compound Bows/Large Packages: We offer free shipping via UPS
Bulk Wholesale Orders: We accept EXW, FOB, CIF, C&F, FCA. Provide forwarder details if using your own.
Faster Delivery: Contact us for extra costs with FedEx, UPS, DHL, TNT, etc.
No carrier changes after processing.
When will my order be processed?
Orders processed within 48 hours (2 days).
Out-of-stock items ship within 2-3 days after restocking.
Customized items ship as agreed.
Delays may occur due to force majeure (e.g., epidemic, extreme weather).
Can i track my packages?
We will email you tracking details before shipment.
Package status updates every 12 hours.
Contact us if there is no update for over a week.
How do i track my packages?
Use your Track ID on these sites:
[Aftership] https://www.aftership.com (all-in-one shipping track)
[17 Track] https://www.17track.net (all-in-one shipping track)
[USPS] https://www.usps.com
[FedEx] https://www.fedex.com
[DHL] https://www.dhl.com
[UPS] https://www.ups.com
[TNT] https://www.tnt.com
If tracking isn't updated after 7 days, contact us via the Order Confirmation Email.
How soon can i expect to receive my packages?
Standard EMS air transport: 5-7 days, but exact times vary by location.
Estimated delivery times:
USA: 7-18 business days
Australia, New Zealand: 10-20 business days
Canada, Europe: 7-18 business days
Central & South America: 15-30 business days
Asia: 10-15 business days
Africa: 15-45 business days
Customs Policy
We are not responsible for customs fees once items have shipped.
By purchasing, you consent to possible customs fees.
For customs issues, contact us for assistance.
What if the package i received is damaged?
Inspect your package upon arrival.
If damaged, take photos and email us immediately.
Do not throw away boxes or packaging materials as they are needed for claims.
For any other questions, please email us at chnarchery@gmail.com.